Rentokil Initial

Customer Support

• First point of contact for new, prospective and existing UK and Ireland customers
• Provide professional customer service through understanding of business services, products and procedures
• Accurately manage the client’s expectation for the next steps
• Resolve issues at first contact where possible
• Handle customer service, complaint handling, web & chat, outbound calls and customer feedback support
• Meet performance indicators: call monitoring scores, telephony performance (inbound/outbound volumes, average call duration), accuracy of log updates, complaint resolution, customer satisfaction, average speed to completion, email response speed and accuracy, chat quality
• Collaborate with team and follow Data Protection Act requirements
• Work in a hybrid environment

Customer Service Agent