Customer Service Agent
Rentokil Initial
full-time
Posted on:
Location Type: Hybrid
Location: Claremont • South Africa
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About the role
- Provide professional customer service through your learnt understanding of business services, products and procedures
- Manage the client’s expectation for the next steps
- Resolve as many issues as possible for the first time
- Handle Customer Service Complaint Handling Web & Chat Outbound Customer Feedback
Requirements
- Tertiary Education in a related field advantageous
- Minimum of 5 years experience in a similar role
- UK Customer Call Center experience essential
- Evidence of sufficient experience to demonstrate ability
- Strong values in customer service
- Good initiative and judgement skills
- Team player
- Customer Focus: excelling at customer service & able to build rapport
- Familiar with Data Protection Act
- Communication skills: both verbal and written including excellent telephone manner
- Ability to work in a hybrid environment
Benefits
- Hybrid Working
- Equal Opportunity
- Rentokil Initial is committed to achieving Diversity and Equity across the business.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceinitiativejudgementteam playercustomer focusrapport buildingcommunication skillsverbal communicationwritten communicationtelephone manner
Certifications
tertiary education