Rentokil Initial

Global Workday Analyst

Rentokil Initial

full-time

Posted on:

Location Type: Hybrid

Location: Crawley • United Kingdom

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Tech Stack

SDLCServiceNow

About the role

  • - Provide Workday training: Deliver stakeholder training for all levels of employees and produce/maintain Knowledge Articles and training materials as required.
  • - Working with the wider HR Team: Ensure that the quality and consistency of system and process information is enhanced and maintained, investigating, and resolving system issues as they occur.
  • - Service & Incident Management: Ensure operational effectiveness by managing the ServiceNow queue. Review, analyse, and troubleshoot Tier 1 & 2 support requests (e.g. security assignments, password issues, rescinds, and corrections), resolving them directly or delegating to Tier 3 as required.
  • - Audit & Access Control: Take ownership of the creation and distribution of access management reporting to satisfy internal and external audit requirements. Regularly review system permissions to ensure compliance and maintain a robust audit trail.
  • - Process Optimisation: Continually identify opportunities to drive automation, improve efficiency, and enhance the overall employee and HR experience.
  • - Reporting & Analytics: Develop and maintain complex Workday reports (matrix, composite, dashboards). Use data to identify trends and add efficiency to support team procedures while ensuring strict data privacy standards.
  • - SDLC Support: Partner with Global Solution Managers and technical teams throughout the system development life cycle, from requirements and design to testing and deployment.
  • - Release & Update Management: Support semi-annual Workday releases and specialised system updates by performing regression and unit testing to ensure zero-impact transitions.
  • - Data Management: Execute mass data loading strategies (Workday EIBs or equivalent) for business cycles, deployments, and Merger & Acquisition activities, ensuring high standards of data integrity.
  • - Knowledge Management & Training: Produce and maintain Knowledge Base (KB) articles and documentation. Take an active role in user empowerment by designing, creating, and hosting engaging training sessions for stakeholders to drive system proficiency.
  • - Cyclical Processes: Drive the completion of processes such as performance reviews, period schedules, and end-of-year time-off actions.

Requirements

  • - 2+ years of previous HRIS support experience at level 2 support, with Workday Functional Administration around HCM (hire to retire)
  • - Experience managing service requests via a ticketing system (e.g. ServiceNow) and an understanding of Continual Service Improvement (CSI).
  • - Have experience in processing Enterprise Interface Builder (EIB) for mass data uploads
  • - Experience with other functional areas of Workday such as Access Management, Advanced Reporting
  • - Experience with Learning Management Systems (e.g. Cornerstone), Recruiting/Referral tools, or Talent platforms (Career+).
  • - Development of complex dashboards, matrix/composite reports, and experience with Workday Integrations.
  • - Broad understanding of the HR lifecycle (Recruitment, Onboarding, Performance, Compensation, and Payroll) and how technology supports these functions.
  • - Customer Focus: Understanding and regularly checking the needs of global HR partners and internal employees.
  • - Communication & Facilitation: Confident in presenting complex system information clearly; comfortable creating training materials and hosting live training workshops for various stakeholder groups.
  • - Technical Problem Solving: An analytical and creative mindset capable of troubleshooting complex system errors and data discrepancies.
  • - Influence & Impact: Ability to communicate technical language to non-technical HR stakeholders to encourage system adoption.
  • - Data Privacy & Compliance: High degree of discretion and understanding of Global Data Privacy Standards (GDPR) and the importance of rigorous audit reporting.
  • - Agility: Comfortable working in a fast-paced, global environment with a willingness to learn and challenge existing processes and able to communicate expectations clearly.
  • - Relevant/Desired Qualifications: Demonstrable experience working with Workday, Experience supporting multiple Workday modules
Benefits
  • - Competitive salary
  • - Hybrid working
  • - Rentokil Initial Reward Scheme
  • - 23 days holiday, plus 8 bank holidays
  • - Employee Assistance Programme
  • - Death in service benefit
  • - Healthcare
  • - Free parking
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workday Functional AdministrationHCMServiceNowEnterprise Interface Builder (EIB)Advanced ReportingData ManagementComplex DashboardsWorkday IntegrationsMass Data UploadsAudit Reporting
Soft Skills
Customer FocusCommunicationFacilitationTechnical Problem SolvingInfluenceImpactAgilityAnalytical MindsetCreativityUser Empowerment