Billing Support Specialist

Rentable

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.
  • Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.
  • Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
  • Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.
  • Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.
  • Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.
  • Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.
  • Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

Requirements

  • Bachelor’s degree in Accounting, Finance, or a related field preferred
  • Proven experience in billing or a similar finance role
  • Experience working in Multifamily or Proptech space preferred
  • Strong understanding of accounting principles and billing processes
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong analytical and problem-solving abilities
  • Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite
  • Ability to work autonomously and prioritize workload
  • Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
Benefits
  • Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
  • Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
  • Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
  • Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
  • Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
  • Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
  • Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing processesaccounting principlesinvoice generationdispute resolutionanalytical skillsproblem-solving skills
Soft Skills
communication skillsinterpersonal skillsdetail-orientedautonomous workability to prioritize workloadflexibilityrelationship building
Certifications
Bachelor’s degree in AccountingBachelor’s degree in Finance