Rentable

Customer Success Manager

• Take ownership of creating and managing relationships, maintaining account health, upselling accounts, providing product feedback, and driving the customer renewal process
• Gain insight into customers' unique objectives and challenges and craft personalized responses and plans
• Ensure customers are successful in using our software and platform and achieving their business objectives
• Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
• Develop deep, multi-threaded relationships with the decision-makers of your customers
• Drive spend across your book of business by collaborating with sales and identifying areas of opportunity
• Responsible for achieving retention targets within your assigned client base
• Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
• Ensure customer data is accurate and up-to-date in our CRM system
• Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
• Create and document client success plans for each of your assigned clients
• Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap & customer communication strategy
• Travel several times per year for team meetups and annual retreat Rentapalooza