Field Services Manager
Renewance, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
Visit company websiteExplore more
Salary
💰 $125,000 - $145,000 per year
About the role
- Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities.
- Act as the primary point of contact for technicians, providing guidance on technical and operational challenges.
- Promote a collaborative and solutions-oriented team culture.
- Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services.
- Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction.
- Address on-the-ground issues quickly and effectively to minimize disruptions.
- Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner.
- Build positive relationships with customers by ensuring high-quality service delivery.
- Gather and act on customer feedback to improve service processes.
- Support the execution of standard operating procedures (SOPs) for all service activities.
- Identify and implement small-scale process improvements to increase team efficiency and reduce costs.
- Collaborate with team members to adopt new tools and technologies for field operations.
- Ensure compliance with safety regulations, company policies, and industry standards.
- Regularly inspect fieldwork to confirm adherence to safety and quality guidelines.
- Provide regular updates to senior leadership on service progress, team performance, and operational challenges.
- Analyze service data to identify trends and areas for improvement.
Requirements
- Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered.
- Minimum of 5 years of experience in field service operations, with 2+ years in a supervisory or managerial role.
- Proven ability to manage and support field teams in dynamic environments.
- Strong understanding of field service workflows, scheduling, and troubleshooting.
- Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable.
- Excellent interpersonal skills and the ability to resolve client issues effectively.
- Skilled in identifying practical solutions to on-the-ground challenges.
- Clear and concise verbal and written communication skills.
Benefits
- Annual Bonus Incentives
- Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
- 401(k) program
- Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
- Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
- Company paid life, AD&D, and disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service operationsschedulingtroubleshootingprocess improvementsdata analysiskey performance indicatorsservice response timestask completion ratescustomer satisfactionstandard operating procedures
Soft Skills
supervisionmentoringcollaborationproblem-solvinginterpersonal skillscommunication skillscustomer relationship managementteam efficiencyadaptabilityleadership
Certifications
Bachelor’s degreeTechnical degreeTrade degree