Renewable Partners Ltd

Customer Support

• Book sales and service appointments based on inbound leads and inbound calls
• Ensure timely follow-up and response. Let no call go unanswered.
• Receive all inbound calls for the company, including but not limited to: Scheduling sales appointments, Scheduling Service requests, Billing inquiries
• Place outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions
• Contact customers to remind them of annual preventative maintenance, as well as for service contract renewals
• Maintain customer information from all lead sources in CRM
• Coordinate Energy Auditors & Sales team calendars and transfer accurate information from leads
• Attend bi-monthly meetings with Marketing Manager to go through lead effectiveness
• Confirm all appointments and communicate changes with Energy Auditors & Sales team
• Follow-up with customers after appointments with Energy Auditors & Sales team
• Communicate with customers at certain intervals during installation project, including a post-installation survey
• Submit service requests on behalf of customers and perform follow-up calls after service visits
• Collect payments when possible
• Perform additional job duties as assigned and directed
• Rotating weekend and evenings availability required

Customer Care Advisor