Customer Care Advisor
Renewable Partners Ltd
full-time
Posted on:
Location Type: Office
Location: Marlborough • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Junior
About the role
- Book sales and service appointments based on inbound leads and inbound calls
- Ensure timely follow-up and response. Let no call go unanswered.
- Receive all inbound calls for the company, including but not limited to: Scheduling sales appointments, Scheduling Service requests, Billing inquiries
- Place outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions
- Contact customers to remind them of annual preventative maintenance, as well as for service contract renewals
- Maintain customer information from all lead sources in CRM
- Coordinate Energy Auditors & Sales team calendars and transfer accurate information from leads
- Attend bi-monthly meetings with Marketing Manager to go through lead effectiveness
- Confirm all appointments and communicate changes with Energy Auditors & Sales team
- Follow-up with customers after appointments with Energy Auditors & Sales team
- Communicate with customers at certain intervals during installation project, including a post-installation survey
- Submit service requests on behalf of customers and perform follow-up calls after service visits
- Collect payments when possible
- Perform additional job duties as assigned and directed
- Rotating weekend and evenings availability required
Requirements
- Minimum 1 year of experience in customer service, appointment booking, and/or sales
- Experience in home services a plus
- Ability to communicate effectively in the English language. Multilingual a plus.
- Must be computer savvy and proficient in using several software applications including Excel, Word, and G-Suite with ability to quickly learn other applications
- Must possess excellent time management skills and be able to work without supervision
- Must be a team player and able to adapt to changes easily
- Must be prompt with all appointments
Benefits
- Competitive pay – $20-22/hr base $$$$ for every booked appointment
- Medical Insurance: health, dental, vision, life insurance, short-term and long-term disability.
- 401k Plan with a match
- Paid training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceappointment bookingsalestime management
Soft skills
effective communicationteam playeradaptabilityself-motivation