Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact.
Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value.
Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition.
Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion.
Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned.
Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership.
Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams.
Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

Requirements

Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space
Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts
Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities
Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals
Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives
Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion
Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks
Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.

Benefits

This opportunity is also eligible for equity with early-exercise options and extended exercise windows.
4 weeks of paid vacation.
14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
Long-term disability, life insurance, and 401K plans.
100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
Monthly cell phone and internet subsidy.
Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
Continuous learning benefits & related support.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementcontract negotiationdata analyticsrenewals managementexpansion opportunitiescloud infrastructuredeveloper toolingproduct-led growthtechnical roadmap

Soft Skills

strategic thinkingrapport buildingtrust buildingempathycommunicationcollaborationproblem-solvingadaptabilitycustomer advocacyleadership