HR Analyst - Total Rewards & Recognition
Copeland
Benefits Associate, Operations - Southeast Asia
Remote
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteSalary
💰 $25,270 - $58,150 per year
Job Level
JuniorMid-Level
About the role
- Respond to employee and client queries related to benefits via Zendesk and email.
- Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
- Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
- Accurately handle benefits data: validation, updates, and preparation for reporting.
- Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
- Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
- Maintain invoice tracking datasets accurately on a monthly basis.
- Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
- Support regular audits and data quality reviews across systems.
- Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
- Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
- Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
- Be an internal and external champion of Remote's values and Benefits team's goals
Requirements
- Experienced in employee benefits, HR operations, or a similar administrative role.
- Strong customer service skills with clear written and verbal communication.
- Excellent attention to detail and ability to handle high-volume tasks accurately.
- Solid organizational and time management skills; able to meet deadlines and shift priorities.
- Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
- Ability to learn new systems and processes quickly.
- Empathetic and professional when interacting with employees and clients.
- Solution-oriented and eager to improve processes and service delivery.
- Team player with a collaborative mindset and openness to feedback.
