Remote

Global Payroll Implementation Specialist – EMEA/LATAM

Remote

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 $1 - $3 per year

Tech Stack

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About the role

  • Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services.
  • Analyze customers’ payroll needs and provide appropriate recommendations.
  • Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.
  • Configuration of Remote’s Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs and reconciliation of wage-based taxes .
  • Verify payroll and tax set up is compliant with statutory regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Payroll Operations team.
  • Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
  • Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
  • Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
  • Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
  • Maintain confidentiality of all customer and employee information.
  • Help in the creation and maintenance of the process documentation.
  • Work with internal teams to improve our platform, completing UAT Testing through shipping

Requirements

  • Several years of Global Payroll Implementation Experience with statutory tax regulations and payroll processing knowledge.
  • Several years of Global Payroll Technical Implementation set-up experience, on local payroll software.
  • Excellent understanding of end-to-end Global Payroll, PEO and HR processes.
  • Work experience in payroll operations and statutory requirements.
  • Experience in accounting reconciliations.
  • Excellent data management skills with high accuracy and attention to detail.
  • Experienced in handling multiple projects with multiple stakeholders.
  • An analytical mindset with great problem-solving abilities.
  • A technical aptitude with computer literacy, data analysis and critical thinking.
  • Ability to succeed in a fast-paced, international work environment with a passion for making an impact.
  • Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests.
  • A Customer-Care oriented mind set and ability to build client relationships.
  • Is a productivity geek and will constantly think of ways to improve and speed up their work through automations.
  • Proficient in using Google Sheets or Excel.
  • Ability to work within a MacBook Pro environment
  • You understand the need and idea to work largely asynchronously.
  • You write and speak fluent English.
  • It's not required to have experience working remotely, but is considered a plus.
  • Not required but is considered a plus if you have a working knowledge of: Notion, Slack, Zendesk, Monday.com and Salesforce.
  • Not required but is considered a plus if you have working knowledge of DACH payroll software.
  • Demonstrates strong automation and AI capabilities.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Global Payroll Implementationstatutory tax regulationspayroll processingaccounting reconciliationsdata managementdata analysisautomationUAT Testingpayroll software configurationpayroll operations
Soft Skills
analytical mindsetproblem-solvingattention to detailcustomer care orientationteam playerindependencecommunicationrelationship buildingtime managementadaptability