Payroll Client Services Specialist
Remote
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 €52,000 - €59,000 per year
About the role
- Serve as specialist level support for all inquiries or issues related to employee payroll runs.
- Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
- Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
- Work autonomously on customer escalations and diligently bring them to quick resolution.
- Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
- May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution
Requirements
- Experience in processing end-to-end Payroll or equivalent experience.
- Deep understanding of payroll specific to the region or sub-region of application.
- Experience in client-facing roles
- Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
- Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
- Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
- Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
- Bonus points: experience working remotely is a plus, but not required.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
end-to-end payroll processingpayroll managementproblem-solving
Soft skills
analytical thinkingcommunicationcollaborationcustomer servicementoringadaptabilityteamwork