Remote Recruitment

Bookings Account Manager

Remote Recruitment

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Act as the primary point of contact for a portfolio of letting agents, developers, and landlords.
  • Build and maintain strong professional relationships to ensure the company remains the preferred service provider.
  • Identify opportunities to upsell additional services such as carpet cleaning, oven valeting, and specialist construction cleaning.
  • Conduct regular client check-ins and account reviews to maintain satisfaction and identify upcoming projects.
  • Maintain accurate client records and communication logs within the CRM system.
  • Manage incoming enquiries via shared inboxes and booking platforms with professionalism and prompt responses.
  • Prepare tailored quotations for prospective and existing clients.
  • Follow up on quotations using a consultative approach to maximise conversion rates.
  • Manage scheduling and job details within the ServiceM8 job management system.
  • Ensure all booking information is accurate and properly coordinated with operational teams.
  • Build and maintain professional relationships through LinkedIn engagement.
  • Share company achievements and industry insights to maintain visibility with clients.
  • Conduct targeted outreach to potential high-value property agents and developers.
  • Generate invoices for completed projects within your portfolio.
  • Assist with tracking departmental performance and project profitability.
  • Coordinate with team leaders to ensure crews have accurate job information and resources.
  • Resolve scheduling or operational challenges to maintain service delivery standards.

Requirements

  • Previous experience in sales, account management, bookings coordination, or client services.
  • Strong relationship-building and communication skills.
  • Ability to identify upselling opportunities and deliver consultative sales conversations.
  • Excellent organisational skills with the ability to manage multiple bookings and client requests simultaneously.
  • Experience working with CRM systems or job management platforms (ServiceM8 experience is advantageous).
  • Professional confidence communicating with property professionals and business clients.
  • Strong problem-solving skills and ability to manage scheduling changes calmly.
  • Reliable laptop/computer and stable high-speed internet connection.
  • Comfortable using LinkedIn for professional networking and client engagement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesaccount managementbookings coordinationclient servicesupsellingconsultative salesscheduling managementinvoice generationperformance trackingproblem-solving
Soft Skills
relationship-buildingcommunicationorganisational skillsprofessional confidencecalmness under pressure