Customer Support – Lead Qualification Specialist
Remote Choice
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Handle inbound calls from prospective customers
- Understand individual circumstances and ask relevant questions
- Qualify leads against defined criteria
- Accurately record detailed information within the CRM system
- Conduct follow-ups where appropriate
- Provide reassurance and maintain a professional, supportive tone
- Prepare well-qualified opportunities for the sales team
Requirements
- Minimum 2 years’ experience in a phone-based role (non-retail)
- Experience handling sensitive or emotionally charged conversations
- Strong communication skills with the ability to guide discussions
- Comfortable using CRM systems and recording detailed notes
Benefits
- Fully remote working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsability to guide discussionshandle sensitive conversationsprofessional tonesupportive tone