Telecoms Technical Support Engineer, L1 / L2 – Remote Installations
Remote Choice
full-time
Posted on:
Location Type: Remote
Location: South Africa
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Tech Stack
About the role
- Remotely install and configure telephony, connectivity, and related systems
- Deliver live training sessions to customers following installation
- Provide ongoing remote technical support and fault resolution
- Diagnose and resolve telephony, broadband, router, and network issues
- Maintain accurate records of installations and support activity
- Work closely with internal teams to improve customer experience
- Ensure service level agreements and customer expectations are met
- Configure routers and network equipment for upgrades and new services
Requirements
- Experience with telephony systems and VoIP platforms
- Strong understanding of networking, routers, and broadband services
- Confident troubleshooting technical issues remotely
- Experience supporting Microsoft 365 environments
- Excellent communication and customer service skills
- Self-motivated, organised, and comfortable working independently
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephony systemsVoIP platformsnetworkingroutersbroadband servicestroubleshootingMicrosoft 365
Soft Skills
communication skillscustomer service skillsself-motivatedorganisedindependent work