Remote Choice

Telecoms Provisioning, Customer Support Administrator

Remote Choice

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Tech Stack

Cloud

About the role

  • Provision telecoms services including landlines, broadband, fibre, and cloud-based licences
  • Ensure all internal processes and compliance checks are followed accurately
  • Review and validate contracts for accuracy and completeness
  • Handle incoming and outgoing customer calls professionally
  • Log and manage customer faults relating to telephony, broadband, and cloud services
  • Maintain accurate records and file documentation appropriately
  • Manage workload effectively and prioritise tasks to meet deadlines
  • Build and maintain strong relationships with customers and prospective clients

Requirements

  • Familiarity with broadband technologies such as FTTP, SoGEA, ADSL, and FTTC
  • Experience with number porting (legacy and cloud environments)
  • Background in telecoms and/or customer service
  • Strong communication and interpersonal skills
  • Ability to work independently as well as part of a team
Benefits
  • Health insurance
  • 401(k) retirement plans
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
broadband technologiesFTTPSoGEAADSLFTTCnumber portingtelecoms servicescloud servicescontract reviewcompliance checks
Soft Skills
communication skillsinterpersonal skillsindependent workteamworkworkload managementtask prioritizationcustomer relationship buildingprofessionalism