Remitly

Marketing Analyst

• Analyze metrics across program performance, promotional pricing, channels, past campaigns and explore new business opportunities
• Deep dive into customer behavior and trends, generating insights that can lead to deeper customer relationships
• Maintain, improve, and develop dashboards for key performance indicators, while also monitoring and understanding changes in key metrics.
• Ideate/ design new experiments and present recommendations

Senior Marketing Analyst

Account Manager

• Identify, pitch, and negotiate partnerships with SMB financial platforms — AP tools, spend management, accounting software — where cross-border payment is a product gap.
• Structure commercial terms covering volume thresholds, revenue share, and API integration SLAs.
• Build relationships with commercial and digital-first banks (UK, Europe, US) that serve SMBs but lack deep EM corridor infrastructure.
• Close disbursement partnerships with gig and freelance platforms that have high concentrations of EM-based workers, tying commercial terms to payout volume and account activations.
• Own the EOR and payroll vertical: source and close disbursement API partnerships with global EOR and contractor management platforms; build pipeline across staffing and outsourcing providers with EM contractor bases.
• Deepen receive-side rail partnerships with regional wallets and neobanks in priority corridors: Pakistan, Philippines, Bangladesh, Colombia, Nigeria, Kenya, and others.
• Own the full deal cycle: origination through contract execution and early partner success.
• Coordinate across Legal, Compliance, Finance, Product, and Engineering to keep deals moving.
• Maintain a stage-gated CRM pipeline with accurate forecasting; contribute to a scalable partnership playbook.

Principal Partnerships Manager

Engineering Manager

• Lead and grow a high-performing team of Machine Learning Engineers and Data Scientists who prototype, develop, deploy, maintain, and iterate upon end-to-end ML systems, from data and feature pipelines to model research and production deployment
• Partner with Product, Analytics, and Engineering teams to define the vision, strategy, and roadmap for Remitly's AI/ML applications
• Implement best practices for MLOps, including automated retraining, drift detection, CI / CD, and observability
• Establish clear technical standards, documentation, and design review processes that ensure quality and maintainability across the ML lifecycle
• Mentor engineers, foster collaboration, and create an inclusive and supportive team culture
• Contribute to strategic planning and influence the company's approach to AI investments and innovation.

Senior Engineering Manager, AI/ML

• Build and execute Remitly's strategic partnerships roadmap
• Lead end-to-end deal execution
• Own strategic relationships with Remitly's most important existing partners
• Identify and evaluate adjacent business opportunities
• Contribute to corporate strategy by synthesizing partnership pipeline insights
• Lead initial M&A evaluation and screening
• Work cross-functionally with Product, Engineering, Legal, Finance
• Represent Remitly at industry conferences and in executive-level meetings

Head of Strategic Partnerships

Full-stack Engineer

• Design and build backend services that power experimentation, feature flag management, and decision intelligence workflows at scale.
• Develop core platform capabilities for metrics definitions, semantic layers, and trusted business review tooling.
• Partner closely with business, product managers, data scientists, analysts, and engineers to deliver end-to-end platform solutions.
• Improve platform reliability, observability, and usability, with a focus on self-service workflows and data quality.
• Help shape the long-term architecture for experimentation, measurement, and decision-support systems across Remitly.

Senior Software Engineer, Decision Intelligence Platform

Program Manager

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Regulatory Operations Program Manager

• Conduct structured root cause analysis on contacts, complaints and thematic complaint clusters using AI co-working tools (Claude, ChatGPT, NotebookLM, etc) and structured methodologies (e.g., 5 Whys, Fishbone, fault-tree analysis) to identify opportunities for process improvements, automation, and control enhancements
• Own end-to-end management of the Complaint of the Week (COTW) program, including Jira ticket creation, tracking, and stakeholder communication
• Maintain and continuously improve automated outcome tracking and reporting for complaints (upheld/not upheld), working with CST, Product, and Analytics teams to refine logic and coverage
• Own the Errors Remediation program: identify error-driven complaint patterns, define remediation requirements, and partner with Operations and Product on resolution
• Build and maintain a centralized RCA Jira board and reporting dashboard
• Develop and publish program documentation including SOPs, process change communications, and RCA methodology guides
• Report on complaint trends, RCA findings, and remediation outcomes in monthly business reviews and ad-hoc leadership requests
• Support internal and external audit readiness by maintaining clean, well-documented complaint records and remediation logs
• Contribute to CS Readiness, including change management training inputs and process updates based on RCA learnings

Program Manager, Root Cause & Remediation

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership.
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs.
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.