Rely Healthcare

Onboarding Specialist

• Manage full-cycle recruiting across multiple functions (Patient Care Navigators, Operations, Product, Content Engineers, and more)
• Review and manage candidate pipelines within Workable (ATS)
• Create compelling job postings and recruitment campaigns to attract top talent
• Source, screen, and interview qualified candidates
• Coordinate interviews across multiple teams and hiring managers
• Track interview feedback, evaluations, and hiring decisions
• Maintain accurate candidate documentation and ensure high data integrity in ATS
• Partner with hiring managers to understand staffing needs, role requirements, and timelines
• Support recruitment reporting, metrics, and weekly hiring updates
• Facilitate pre-employment steps such as offer letters, background checks, and credential verification
• Work closely with HR to ensure smooth onboarding templates, training assignments, and new hire setup
• Assist with organizing onboarding materials and ensuring compliance (I-9, required trainings, state-specific requirements)
• Maintain onboarding checklists and follow up with new hires as needed to ensure a seamless experience
• Support the HR team in monitoring onboarding progress and coordinating start dates

Talent Acquisition Recruiter, Onboarding Specialist

Content Marketing Manager

• Looking for candidates located in the San Francisco Region only.
• At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey.
• Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.
• By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients.
• The Manager Content Engineer leads a team of content engineers supporting products through quality control, prompt engineering, fine tuning and execution.
• The Manager, Content Engineer partners closely with the technical team to lead prompt engineering, building products from R&D to production.
• The Manager will direct the work of the content engineering team focusing on leveraging AI (prompt engineering and claude code), no-code tooling and data analytics tooling (Kibana) to support external and internal customers.
• They are a trusted content engineer who understand the importance of a whole-team effort in creating great products and who enjoys seeing colleagues develop.
• A Manager of Content Engineers is responsible for line management and career guidance.

Manager, Content Engineer – Agent Deployment

Program Manager

• At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey.
• Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.
• By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.
• About the Role: The Regional Program Manager drives operational excellence and strategic navigation performance across multiple customized client navigation programs, including back office/virtual and in person navigation services.
• This role combines strategic leadership with hands-on operational execution to ensure successful delivery of client-specific metrics while developing high-performing teams.
• Key Responsibilities
• Strategic Program Execution
• Drive strategic program execution across multiple client contracts, ensuring alignment with unique metrics and contractual requirements.
• Develop and implement standardized yet customizable approaches to program delivery while maintaining client-specific objectives.
• Cross-Functional Collaboration: Partner with teams such as Account Management, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes.
• Create and maintain frameworks for measuring, analyzing, and reporting program success across varying client metrics.
• Proactively identify and implement operational process improvements to enhance program efficiency and effectiveness.
• Balance resolution of issues with appropriate escalation protocols, ensuring problems are solved at the right organizational level.
• Operational Leadership
• Manage and prioritize operations resources across back office and in person programs based on volume, complexity, and client needs, ensuring optimal staffing models for each service delivery type.
• Develop and manage staffing plans to meet business objectives.
• Monitor and ensure compliance with program Service Level Agreements (SLAs), regulatory requirements, and organizational standards.
• Lead real-time service recovery efforts, implementing coaching and process improvement plans to address client and patient concerns.
• Establish and enforce protocols for any operational changes or new workflows.
• Create structured communication channels ensuring collaboration with onsite navigation teams and care back office teams.
• Manage the ongoing development and refinement of the care advocate and operations staffing system.
• Innovation and Technology
• Guide teams through program changes and technology implementations.
• Participate in product development discussions, representing operational perspectives and requirements.
• Collaborate with product content developers to ensure tool effectiveness and user experience optimization.
• Guide navigation teams in proper utilization of product feedback channels and feature request protocols.
• Identify and prioritize automation opportunities based on operational impact and feasibility.
• Lead implementation and adoption of new features, translating technical capabilities into operational value

Talent Acquisition Recruiter, Onboarding Specialist

Manager, Content Engineer – Agent Deployment

Regional Program Manager - Midwest/East Coast