Insurance Verification Specialist
City of Hope
Claims Field Consultant, Insurance
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, New York, Ohio, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $72,600 - $134,900 per year
Job Level
Mid-LevelSenior
About the role
- Developing relationships with claims offices in assigned customers and serve as a key point of contact for those claims offices to address service needs
- Working closely with Vertical Account Managers, who own the overall client relationship, on building client-specific service plans that ultimately will drive revenue growth
- Analyzing industry trends, competitive threats and client-specific product usage trends, using this information to work with the Vertical Account Managers on developing strategies focused on client retention and revenue growth
- Analyzing customers’ current product usage to identify areas of opportunity, as well as to make user training recommendations
- Through interaction with claims offices, develop an understanding of processes and workflows at each office so you can better identify LexisNexis Risk products that may provide value to the client
- Identify competitors that clients may be using and report that competitive intelligence back to LexisNexis Risk
- Troubleshooting product/service-related concerns clients may have, and coordinate resolution through internal LexisNexis Risk business partners
- Preparing and delivering LexisNexis Risk product training to claims offices in person and via webinars, to both large and small groups as needed
Requirements
- Bachelor’s degree or equivalent work experience required
- 5+ years prior auto claims experience; preferably having experience in a leadership and/or training-related role
- Candidates with an insurance consulting or account management background will also be considered
- Claims-related professional designations, such as AIC, ARM, CPCU, SCLA, CCLA, etc., strongly preferred
- Strong organizational and project management experience
- Excellent written and verbal communication skills; comfortable speaking in front of groups and creating training material
- Strong customer relationship management experience
- Demonstrated expertise with MS Office (Word, Excel, PowerPoint, etc.)
- Strong understanding of how to use Excel spreadsheets and pivot tables to analyze data
- Travel required up to 25%
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementuser trainingcompetitive intelligencetroubleshootingclient retention strategiesrevenue growth strategiesExcel spreadsheetspivot tables
Soft skills
organizational skillsverbal communicationwritten communicationpublic speakingrelationship management
Certifications
AICARMCPCUSCLACCLA
