Claims Specialist, Professional Liability
Sedgwick
Licensed Auto Insurance Agent
Sedgwick
part-time
Posted on:
Location Type: Remote
Location: Remote • Hawaii, Idaho, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Answer approximately 40 inbound calls per day handling auto insurance customer needs
- Support general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, vehicle and garaging updates
- Deliver empathetic, knowledgeable service and ensure compliance and call documentation
- Respond to AI-transferred calls ensuring accurate recordkeeping and disclosures
- Collaborate with peers and supervisors in a high-volume, team-oriented environment
- Navigate multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases)
- Participate in coaching, quality reviews, and process improvement initiatives
- Perform other duties as assigned
Requirements
- HS diploma or GED required
- Active property & casualty insurance agent/producer license required
- At least one (1) year of customer service experience
- Call center experience strongly preferred
- Strong customer service skills with empathetic communication and conflict resolution
- Knowledge of insurance industry fundamentals
- Understanding of insurance billing and policy administration
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills including empathy and active listening
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Reasonable range of compensation for roles in jurisdictions requiring pay transparency
- Drug-Free Workplace
- Opportunity for career growth
- Structured training, mentorship, and real-time feedback
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinsurance billingpolicy administrationrecordkeepingconflict resolutionquotingunderwritingactive listeningperformance competencies
Soft skills
empathetic communicationorganizational skillsinterpersonal skillsteam collaborationknowledgeable service
Certifications
property & casualty insurance agent license
