RELX

Product Manager II

RELX

full-time

Posted on:

Location Type: Office

Location: Franklin • Florida • Tennessee • United States

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Salary

💰 $95,300 - $158,800 per year

About the role

  • Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
  • Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
  • Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
  • Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
  • Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
  • Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
  • Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
  • Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
  • Interpret regulatory, policy, and market changes into actionable product insights.
  • Act as the voice of the government customer within cross‑functional teams.
  • Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
  • Demonstrate knowledge of PayFac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.
  • Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
  • Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
  • Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
  • Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.
  • Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
  • Generate new ideas by identifying trends and insights from product and operational data.
  • Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
  • Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
  • Assist with coordinated launch planning and execution across customer‑facing teams.
  • Deliver internal training to support operational readiness and rollout.
  • Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
  • Help shape and champion the strategic direction and future vision for assigned feature areas.
  • Use competitive analysis and market insights to inform product strategy and priorities.
  • Contribute to product development plans, opportunity assessments, and business cases as needed.
  • Consider high‑level technical approaches when prioritizing functionality and tradeoffs.
  • Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Requirements

  • 4–6 years of Product Management experience with ownership of product features across the full lifecycle.
  • Experience working in Agile product delivery environments.
  • Working knowledge of payments, merchant services, or fintech platforms.
  • Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.
  • Proven analytical, problem‑solving, and communication skills with the ability to collaborate across technical and non‑technical teams.
  • Experience supporting government or public‑sector customers.
  • Experience working within a Payment Facilitator (PayFac) or merchant services model.
  • Familiarity with PCI compliance, fraud, risk, or chargeback workflows.
  • Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.
  • Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering is preferred but not required.
Benefits
  • This job is eligible for an annual incentive bonus.
  • Click here to access benefits specific to your location.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementAgile methodologiesData analysisA/B testingPayments ecosystemPayment Facilitator (PayFac)PCI complianceRisk managementChargebacksElectronic check processing
Soft Skills
Analytical skillsProblem-solvingCommunication skillsCollaborationStakeholder managementCustomer focusLeadershipStrategic thinkingPresentation skillsAdaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMaster’s degree in a technical discipline