Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements.
Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies.
Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans.
Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels.
Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams.
Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines.
Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations.
Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions.
Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed.
Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle.

Requirements

Typically 10+ years of experience in program management or software implementation roles
Bachelor’s degree in Business, Computer Science, or Information Technology
Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum
Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes
Preferred familiarity with name screening software and Screening Compliance Program requirements
Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce
Strong ability to translate technical concepts for non‑technical stakeholders.

Benefits

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match and an Employee Share Purchase Plan
Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementsoftware implementationsystem architectureintegrationsAPIsdata inputsrisk mitigationsolution configurationUser Acceptance Testingcloud architectures

Soft Skills

communicationactive listeningstakeholder managementissue resolutioncreative problem solvingtranslating technical concepts

Certifications

CISCBPACRCMCAMSPMPAgileScrum