Client Services Account Coordinator
RELX
full-time
Posted on:
Location Type: Office
Location: North Andover • Massachusetts • United States
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Salary
💰 $44,500 - $74,100 per year
Job Level
About the role
- Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience
- Coordinating the implementation of customer data and scheduling. This includes implementation system training
- Performing Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experience
- Acting as the liaison between customers, product management and engineering staff
- Managing all products for assigned customers. This includes featured development requests, customer reports, ongoing training needs, and customer tutorials
- Understanding and identifying potential growth opportunities with assigned accounts
- Contacting customers proactively regarding new features that will be beneficial to their workflow
- Conducting sessions at our annual User group meeting, preparing presentations and presenting to the group
Requirements
- Experience working in a software support / customer service-related field or in an editorial office
- Experience in the scholarly publishing industry and editorial and production management software are extremely valued
- Have an accredited education in related field coupled with account management and business development skills
- Display demonstrated excellence in written and verbal communication skills
- Be detailed orientated with exceptional organizational skills
- Be highly flexible and diplomatic with the ability to work in a collaborative team environment
- Be comfortable with continuous knowledge growth in the system including new functionality vis monthly releases
- Able to manage through competing priorities
- Must be eligible to live and work in the United States
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software troubleshootingsystem trainingsoftware testingcustomer reportsaccount managementbusiness development
Soft Skills
written communicationverbal communicationorganizational skillsflexibilitydiplomacycollaborationattention to detailability to manage competing priorities