RELX

Technical Account Manager

RELX

full-time

Posted on:

Location Type: Hybrid

Location: Leeds • United Kingdom

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Tech Stack

MySQLSQL

About the role

  • Act as a first point of contact for customer technical and service enquiries, providing clear, timely, and professional support
  • Work with customer technical and business teams to understand their needs and provide appropriate guidance and recommendations
  • Collaborate with internal teams to deliver a consistent and seamless customer experience
  • Document customer requirements, technical configurations, and solutions clearly and accurately
  • Investigate and resolve technical issues, escalating when needed and keeping customers informed throughout
  • Support service level agreements (SLAs) by providing status updates, root‑cause analysis, and basic reporting
  • Participate in critical support escalations, communicating effectively with both technical and non‑technical audiences
  • Identify opportunities to improve customer processes, product usage, and training needs

Requirements

  • Strong customer service skills and a collaborative, solution‑focused approach
  • Experience (or relevant exposure) in compliance, banking, financial services, or a regulated environment
  • Ability to analyse and troubleshoot technical issues with attention to detail
  • Clear written and verbal communication skills
  • Working knowledge of some of the following (training provided where needed): Databases (e.g. SQL / MySQL)
  • Web or server technologies (e.g. IIS, FTP, IP networking)
  • XML or similar data formats
  • Comfortable using Microsoft 365 tools (Outlook, Excel, PowerPoint)
Benefits
  • Generous holiday allowance with the option to buy additional days
  • Health screening, eye care vouchers and private medical benefits
  • Wellbeing programs
  • Access to a competitive contributory pension scheme
  • Save As You Earn share option scheme
  • Travel Season ticket loan
  • Electric Vehicle Scheme
  • Optional Dental Insurance
  • Maternity, paternity and shared parental leave
  • Employee Assistance Programme
  • Access to emergency care for both the elderly and children
  • RECARES days, giving you time to support the charities and causes that matter to you
  • Access to employee resource groups with dedicated time to volunteer
  • Access to extensive learning and development resources
  • Access to employee discounts scheme via Perks at Work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLMySQLIISFTPIP networkingXMLdata analysistroubleshootingroot-cause analysisreporting
Soft Skills
customer servicecollaborationsolution-focusedattention to detailclear communicationverbal communicationwritten communicationproblem-solvingprofessionalismprocess improvement