Customer Due Diligence Analyst
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Alpharetta • Ohio • United States
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Salary
💰 $34,900 - $58,200 per year
Job Level
About the role
- Manage a working queue to meet productivity, accuracy, and SLA targets.
- Perform credentialing reviews based on the specific request type and apply complex, documented policies and procedures accurately.
- Respond to inquiries from internal departments and external customers regarding application status.
- Communicate with applicants and customers via phone and email to gather required documentation and provide final credentialing decisions.
- Use multiple systems, tools, and verification products to confirm credentialing standards are met.
- Make accurate final “pass” or “fail” decisions based on regulatory and policy requirements.
- Document all findings, actions, and communications in the credentialing system (MBS‑ECT) for FTC, vendor/provider, audit, and data retention purposes.
- Maintain high-quality communication using clear, concise, and customer‑appropriate language.
- Attend quarterly policy and procedure training sessions, as well as annual refresher training, applying frequent updates (40–45 per year) to daily work.
- Ensure all credentialing decisions adhere to legal and regulatory requirements and reflect the approved interpretations outlined in the Credentialing Manual.
Requirements
- High School Diploma, Bachelor’s degree (preferred but not required), or current college with experience supporting back‑office and customer-facing tasks.
- 1–2 years of general business experience preferred.
- Experience in a customer-facing role with a strong commitment to delivering excellent customer service.
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong sense of urgency with the ability to maintain accuracy and attention to detail.
- Ability to prioritize tasks and adapt quickly in a production-driven environment.
- Investigative mindset with excellent attention to detail.
- Strong organizational skills and the ability to make sound decisions.
- Willingness to work during business-aligned hours (EST).
Benefits
- country specific benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credentialing reviewsdocumented policies and proceduresfinal credentialing decisionsregulatory requirementsdata retentionattention to detailcustomer servicebusiness experienceinvestigative mindsetdecision making
Soft Skills
strong verbal communicationstrong written communicationorganizational skillsability to prioritize tasksadaptabilitysense of urgencyclear communicationcustomer-appropriate languagecommitment to service excellenceability to explain complex information
Certifications
High School DiplomaBachelor’s degree