Solutions Consultant – CounselLink
RELX
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
Visit company websiteExplore more
Salary
💰 $59,200 - $98,600 per year
About the role
- owning the post‑sale customer relationship
- leading onboarding to ensure customer value
- developing success plans and defining customer goals
- monitoring customer health and addressing risks
- delivering regular business reviews
- advocating for user needs and championing feedback
- partnering with Account Managers for coordinated strategy
- providing insights and strategic recommendations
Requirements
- proven experience in Customer Success, Account Management or similar customer‑facing roles within SaaS or B2B environments
- excellent understanding of the subscription lifecycle
- excellent communication and engagement skills
- analytical and data‑driven mindset
- highly organized, proactive on managing portfolio in fast‑paced environment
- knowledge of Elsevier’s products and services or experience in related industries
Benefits
- flexible hours
- healthy work/life balance
- numerous wellbeing initiatives
- shared parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSB2Bsubscription lifecycledata analysis
Soft Skills
communication skillsengagement skillsanalytical mindsetorganizational skillsproactive management