Legal Enterprise Field Client Manager
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$85,800 - CA$135,800 per year
About the role
- Own retention, expansion, and cross-sell strategy across a portfolio of large law firms (up to 800+ lawyers), including major strategic customers.
- Consistently meet or exceed revenue, pipeline, and activity targets through disciplined account planning and execution.
- Develop and maintain a deep understanding of customer business models, financial drivers, legal workflows, and market challenges, and translate those insights into tailored growth strategies.
- Build trusted relationships with senior decision-makers, champions, and influencers across law firms, including partners, library leadership, innovation teams, and C-suite executives.
- Lead consultative, insight-driven sales engagements that uncover customer objectives and deliver differentiated LexisNexis solutions aligned to those priorities.
- Confidently articulate the value of generative AI and advanced legal technologies, connecting innovation to measurable business outcomes, efficiency gains, and competitive advantage.
- Independently design and negotiate customized, multi-product offerings and commercial structures to address complex client needs.
- Conduct regular executive-level status and strategy reviews to assess performance, identify opportunities, and align on long-term partnership goals.
- Collaborate closely with marketing, product, customer success, and other internal stakeholders to ensure a cohesive and high-impact customer experience.
- Maintain accurate, timely, and complete records in Salesforce (or equivalent CRM), ensuring full visibility across the sales cycle and forecast accuracy.
- Deliver compelling, insight-led presentations that clearly articulate ROI, value realization, and strategic impact.
- Capture, synthesize, and relay customer feedback to inform product strategy, roadmap priorities, and market positioning.
- Travel up to 25% to meet clients and attend industry events.
Requirements
- Law degree or prior legal industry experience is an asset, but not required.
- Proven success selling complex solutions into large, multi-stakeholder organizations.
- Strong working knowledge of generative AI, with the ability to apply AI concepts meaningfully in client conversations.
- Highly organized, self-motivated, and comfortable operating independently in a remote or hybrid environment.
- Demonstrated ability to collaborate cross-functionally and contribute to a high-performing, knowledge-sharing sales culture.
- Exceptional verbal, written, and presentation communication skills, including executive-level engagement.
- Confident, persistent prospector with a growth mindset and adaptability in a fast-evolving, technology-driven market.
- Experience using Salesforce or equivalent CRM platforms with disciplined data hygiene and forecasting practices.
- Deep curiosity about customer needs and a proven ability to convert insights into actionable recommendations.
- Ability to translate technical innovation into clear business value and measurable client outcomes.
Benefits
- Comprehensive, multi-carrier health plan benefits
- Disability insurance
- Dependent care and commuter spending accounts
- Life and accident insurance
- Retirement benefits (salary investment plan/employer stock purchase plan)
- Modern family benefits, including adoption and surrogacy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
generative AIsales strategyaccount planningconsultative salesnegotiationpresentation skillsdata analysiscustomer feedback synthesisROI articulationcomplex solution selling
Soft Skills
relationship buildingself-motivationorganizational skillscollaborationcommunication skillsadaptabilitycuriositygrowth mindsetindependenceinsight-driven thinking
Certifications
law degree