Account Development Manager
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Manage all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients.
- Identify and execute on upsell and cross-sell opportunities in collaboration with the Client Engagement Manager.
- Handle customer queries from the automated renewal process, addressing cancellation and downsell requests effectively to retain clients.
- Manage customer conversations when they request to speak to a representative rather than selecting a renewal option through the self-service portal.
- Follow up on marketing leads from existing customers to explore potential growth opportunities.
- Follow up with customers who engage with in-app offers.
- Leverage data insights and recommendation engines to prioritize efforts on customers with the highest growth potential and to understand common subscription patterns among similar customers.
- Uncapped Commission Structure will be a reward for meeting and exceeding the growth and retention targets set for the territory, in addition to the opportunity for Quarterly Sprint Incentives.
Requirements
- Degree qualified with proven experience in account management, business development, or a similar role within the SaaS/Legal industry.
- Strong commercial acumen, excellent communication skills, and a data-driven mindset.
- Demonstrated years of work experience in Sales preferably in the legal solutions market.
- Be able to demonstrate high levels of achievement and performance against sales objectives.
- Proficient in solution selling or software sales.
- Strong communication, negotiation and numeracy skills.
- Be able to collaborate and partner to meet customer needs.
Benefits
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Access to learning and development resources
- Retail discounts and cashback offers
- Global discounts and free wellbeing & learning classes
- Electric Vehicle Novated Leasing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbusiness developmentsolution sellingsoftware salesdata analysisupsellingcross-sellingcustomer retentionsales objectivesnumeracy
Soft Skills
commercial acumencommunicationnegotiationcollaborationcustomer servicerelationship managementdata-driven mindsetperformance achievementproblem-solvinginterpersonal skills