RELX

Customer Engagement Manager

RELX

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ReactSQL

About the role

  • Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
  • Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
  • Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
  • Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
  • Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
  • Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
  • Leading regular configuration, optimization, training and delivery projects
  • Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
  • Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.

Requirements

  • Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
  • Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
  • Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
  • Have problem-solving and investigative skills with high attention to detail
  • Able to handle multiple streams of work simultaneously
  • Able to react well to rapidly changing requirements with a positive attitude
  • Able to meet deadlines while delivering an exceptional customer experience
  • Having experience working in the financial crime & fraud sector is beneficial, however not essential
Benefits
  • Generous holiday allowance with the option to buy additional days
  • Health screening, eye care vouchers and private medical benefits
  • Wellbeing programs
  • Life Assurance
  • Access to a competitive contributory pension scheme
  • Save As You Earn share option scheme
  • Travel Season ticket loan
  • Electric Vehicle Scheme
  • Optional Dental Insurance
  • Maternity, paternity and shared parental leave
  • Employee Assistance Programme
  • Access to emergency care for both the elderly and children
  • RECARES days, giving you time to support the charities and causes that matter to you
  • Access to employee resource groups with dedicated time to volunteer
  • Access to extensive learning and development resources
  • Access to employee discounts scheme via Perks at Work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIsSQLdata analysisproject managementcustomer engagementtechnical project managementconfigurationoptimizationtrainingstrategic roadmap development
Soft skills
customer relationship skillsproblem-solvinginvestigative skillsattention to detailability to handle multiple streams of workadaptabilitypositive attitudetime managementcollaborationcommunication