Customer Success Manager
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • California • United States
Visit company websiteExplore more
Salary
💰 $95,300 - $158,800 per year
About the role
- Act as the go-to contact post-sales for a customer
- Manage customer onboarding, enablement and value realization for Solutions or Research Sales
- Coordinate with Account Managers, Account Support, and other support functions
- Ensure strategic goals are met and manage customer engagement
- Identify upsell and cross-sell opportunities
- Conduct customer training and deliver tailored value stories
- Liaise between customer and product for product development
- Share success stories and communicate value proposition effectively
Requirements
- University degree/secondary education from an accredited university or equivalent, relevant experience
- Publishing background with SaaS experience valued
- Experience with products in product portfolio or similar products
- Fluent in English with exceptional engagement abilities
- Comfortable working in an international matrixed organization
- Self-starter with strong organizational, initiative and problem-solving skills
- Fluent with technology and ability to troubleshoot
- Basic/generic knowledge of wider Elsevier portfolio including Microsoft Product Suite
- Able to influence at high level including executive and end-user level
Benefits
- Country specific benefits available
- Commitment to fair and accessible hiring process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingcustomer enablementvalue realizationupsell opportunitiescross-sell opportunitiescustomer trainingproduct developmenttroubleshooting
Soft skills
engagement abilitiesorganizational skillsinitiativeproblem-solving skillsinfluencing skillscommunication skills