Customer Success Manager
RELX
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $95,300 - $158,800 per year
About the role
- Managing customer relationships to become a trusted partner.
- Developing new (influential) relationships, identifying and nurture champions.
- You facilitate product development by liaising between customer and product, identifying requirements in relation to organizations’ ambition.
- Navigating customer queries with relevant internal stakeholders.
- Driving customer satisfaction & customer success.
- Delivering tailored value stories (value reinforcement) and demonstrating product/services ROI.
- Supporting Retention and Renewals.
- Identifying cross-sell & upsell opportunities.
Requirements
- Have a university degree/secondary education from an accredited university or equivalent, relevant experience to the role.
- Have a Publishing background with SaaS experience is valued.
- Experience with products in product portfolio, or else similar products.
- Be fluent in English and have exceptional engagement abilities.
- Able to work comfortably in an international matrixed organization.
- Be a self-starter who is highly organized, has initiative and experienced problem-solving and Project management skills.
- Have fluency with technology, ability to trouble shoot and relevant product and basic/generic knowledge of wider Elsevier portfolio.
- Able to Influence at high-level.
Benefits
- Country specific benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementproblem-solvingcustomer relationship managementproduct developmentcross-sellupsellcustomer satisfactioncustomer successROI demonstrationproduct portfolio knowledge
Soft skills
engagement abilitiesorganizational skillsinitiativeself-starterinfluencing skillscommunication skillsnurturing relationshipsliaisingnavigating queriestailored storytelling