RELX

Support Specialist, Bilingual (English/Spanish)

RELX

full-time

Posted on:

Location Type: Remote

Location: Colorado • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $42,400 - $70,800 per year

About the role

  • Serve as the primary liaison for financial institutions and government agencies participating in AVS programs
  • Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
  • Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution
  • Proactively follow up with financial institutions to resolve outstanding or overdue requests
  • Support the transition to automated processing methods, promoting modernization and efficiency
  • Assist in recruiting new financial institutions to participate in AVS programs
  • Manage registration processes and maintain accurate records of institutions and user accounts
  • Identify, troubleshoot, and escalate operational errors to ensure timely resolution
  • Maintain and update procedural documentation and operational reports
  • Continuously seek opportunities to improve processes and enhance operational efficiency
  • Participate in team meetings and contribute to departmental success
  • Ensure compliance with service level agreements, including network coverage and response time metrics
  • Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00)
  • Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve)

Requirements

  • Fluent in both English and Spanish (written and verbal)
  • High school diploma required; college degree preferred
  • Minimum of 50 words per minute typing speed
  • Proficient in Microsoft Excel, Word, and Outlook
  • Exceptional verbal and written communication skills
  • Strong organizational skills with keen attention to detail
  • Dependable, self-driven, and capable of working independently and collaboratively
  • Demonstrated ability to perform under pressure and meet deadlines
  • Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment
  • Must be able to commute on-site to the Oklahoma City Office
Benefits
  • Click here to access benefits specific to your location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
typing speed 50 words per minuteMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Soft skills
verbal communicationwritten communicationorganizational skillsattention to detaildependableself-drivencollaborativeability to perform under pressuremeet deadlines
Certifications
Social Security Administration Security Clearance