
Solutions Consultant
RELX
full-time
Posted on:
Location Type: Office
Location: Arizona • Florida • United States
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Salary
💰 $86,600 - $144,400 per year
Tech Stack
About the role
- Partner proactively with sales representatives to support the sale of LexisNexis Risk Solutions (LNRS) anti-fraud products and services to customers and partners.
- Present and demonstrate the breadth of LNRS anti-fraud solutions, detailing functionality, performance, security, best practices, and deployment architectures.
- Respond promptly and thoroughly to client inquiries regarding product functionality, performance, and security.
- Develop deep industry knowledge and leverage it to build strong customer relationships.
- Maintain awareness of the competitive landscape for anti-fraud services and LNRS offerings.
- Identify customer challenges, stakeholders, and influencers to foster familiarity and support sales and maintenance activities.
- Generate scoping documents, statements of work, purchase orders, and collect relevant design details for professional services handoff.
- Collaborate with professional services teams post-sale to support future sales activities.
- Establish and maintain relationships with client contacts.
- Support marketing initiatives at trade shows and industry forums.
- Answer complex technical questions from prospects and clients, including data analysis and presenting results based on analytics.
- Engage with client technical architects, software engineers, project managers, DevOps, and security teams to ensure business and technical requirements are met.
- Design and develop scripts, software, and tools for successful customer deployment and use of LNRS services.
- Coordinate with Professional Services to develop solution components for customer rollouts.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in Business, Computer Science, Data Science, Information Systems, Information Technology, or equivalent professional experience.
- 3–5 years of preferred industry experience, with sales, pre/post-sales experience in security, cyber security, fraud, payments, or platform rules/policy engine a plus.
- Ability to travel up to 50% of the time.
- Strong aptitude in data analytics and tools such as Excel, Tableau, PowerPoint, secure file exchange methods, and basic understanding of Batch, API, and SFTP connectivity.
- Advanced consultative skills, including active listening and collaboration.
- Innovative mindset with a willingness to try new approaches to problem solving.
- Strong organizational and project management skills.
- Excellent oral and written communication skills; ability to deliver client presentations and translate technical concepts for diverse audiences.
- Analytical and problem-solving skills for complex business challenges.
- Ability to quickly understand and articulate LexisNexis Risk Solutions product set.
- Relationship-building skills and ability to collaborate with internal and external clients.
- Results-oriented with strong time management and multitasking abilities; highly self-motivated.
- Team player who thrives in a fast-paced environment and fosters camaraderie.
- Practical experience in B2B environments.
- Proficiency with Microsoft Office and Microsoft Teams; CRM technology and workflow software (SmartDraw, Visio, or similar) experience preferred.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision.
- Retirement Benefits: 401(k) with match and Employee Share Purchase Plan.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering with your charity of choice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsscriptingsoftware developmentAPI connectivitySFTP connectivityBatch processingExcelTableauPowerPointproject management
Soft skills
consultative skillsactive listeningcollaborationorganizational skillscommunication skillsanalytical skillsproblem-solving skillsrelationship-buildingtime managementmultitasking