Community Management Specialist
Li-Cycle
Community and Experience Manager
RELX
full-time
Posted on:
Location Type: Hybrid
Location: Norwalk • Connecticut, New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $70,200 - $117,100 per year
Job Level
Mid-LevelSenior
Tech Stack
Spark
About the role
- Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities
- Monitor and engage in real-time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)
- Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy
- Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement
- Build and maintain relationships with VIPs, superfans, influencers, and micro-creators to foster an early ambassador program
- Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints
- Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy
- Manage autograph and photo-op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo asset
- Co-create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations
- Serve as the primary point of contact for talent, agents, and representatives pre show and day of show
- Organize and support guest panels, including logistics, scheduling, and special requirements.
- Support contract negotiation and execution for talent guests.
- Align budgets with leadership, oversee contracts and payments, and manage talent rider needed
Requirements
- 3–5 years of experience in event management, talent relations, or convention/festival operations.
- Strong organizational skills and proven ability to manage multiple priorities under tight timelines.
- Excellent communication and relationship-building skills with talent, agents, and partners.
- Budget management and vendor coordination experience.
- Ability to work onsite during events, including evenings and weekends.
- Passion for fandom and creating unforgettable fan experiences a plus.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementtalent relationsbudget managementvendor coordinationcontract negotiationlogistics coordinationscheduling
Soft skills
organizational skillscommunication skillsrelationship-building skillsability to manage multiple prioritiespassion for fandom