Li-Cycle

Community Management Specialist

Li-Cycle

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $65,000 - $75,000 per year

Job Level

JuniorMid-Level

About the role

  • Manages the bulk of customer management task execution and owns full audience experience for a portion of the vertical’s book of business.
  • Account Management: Owns full audience experience for an assigned set of accounts.
  • Manages all replicable and scalable audience experience tasks.
  • Consults with customers on services related to audience recruitment, rewards, incentives, engagement, and operations.
  • Executes all projects and tasks assigned by Audience Experience Strategists or Managers.
  • Provides quality checks on all customer deliverables.
  • Maintains project timelines and clear communication with customers.
  • Regular consultation with customer and account team to understand, identify and recruit appropriate audience targets based on customer research goals.
  • Member data is 100% accurate and regularly validated for all communities in your portfolio.
  • Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.
  • Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.
  • Periods of time with less or no research are supplemented with non-research or secondary research activities.
  • Rewards/incentives – if applicable – are monitored for success on a monthly basis.
  • Analyze industry/audience trends to ensure content is relevant and interesting.
  • Over-utilization or under-utilization of hours leads to an upsell or strategic evaluation with Account Directors.
  • All projects/workspaces in Asana are accurate and setup properly.
  • All hours that are purchased by customers are used in full each month.
  • All hours are logged weekly for accurate and up to date reporting.

Requirements

  • Education: Bachelor’s degree in a relevant field
  • Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity
  • Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency
  • Team Player: Strong team player with excellent collaboration skills
  • Multi-Tasking: Strong multi-tasker with excellent prioritization skills
  • Customer Focus: Focused on high-quality customer service and deliverables
  • Analytical Skills: Proficient in data analysis and reporting
  • Communication: Excellent verbal and written communication skills
  • Adaptability: Can handle diverse audience needs and challenges
  • Problem-Solving: Effective at addressing complex audience experience issues
  • Empathy: Understands audience perspectives and needs
  • Organizational Skills: Manages multiple accounts efficiently
  • Preferred, but Not Required: Experience in Microsoft Office
Benefits
  • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
  • 401(k) with Company Match: Plan for your future with our retirement savings program
  • Equity Purchase Option: Participate in Fuel Cycle’s long-term success
  • Flexible Work Schedule: Empowering you to balance life and work
  • Generous Time Off: 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
  • Paid Parental Leave: Time to bond with your growing family
  • Monthly Internet & Phone Stipend: Support for remote work setup
  • Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
  • Team Connection Perks: Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
  • Pet-friendly office environments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreportingaudience recruitmentaudience engagementproject managementquality assurancecustomer deliverablesaudience experience managementbudget analysissecondary research
Soft skills
detail-orientedteam playermulti-taskingcustomer focusanalytical skillscommunicationadaptabilityproblem-solvingempathyorganizational skills