Community Manager

• Manages the bulk of customer management task execution and owns full audience experience for a portion of the vertical’s book of business.
• Account Management: Owns full audience experience for an assigned set of accounts.
• Manages all replicable and scalable audience experience tasks.
• Consults with customers on services related to audience recruitment, rewards, incentives, engagement, and operations.
• Executes all projects and tasks assigned by Audience Experience Strategists or Managers.
• Provides quality checks on all customer deliverables.
• Maintains project timelines and clear communication with customers.
• Regular consultation with customer and account team to understand, identify and recruit appropriate audience targets based on customer research goals.
• Member data is 100% accurate and regularly validated for all communities in your portfolio.
• Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.
• Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.
• Periods of time with less or no research are supplemented with non-research or secondary research activities.
• Rewards/incentives – if applicable – are monitored for success on a monthly basis.
• Analyze industry/audience trends to ensure content is relevant and interesting.
• Over-utilization or under-utilization of hours leads to an upsell or strategic evaluation with Account Directors.
• All projects/workspaces in Asana are accurate and setup properly.
• All hours that are purchased by customers are used in full each month.
• All hours are logged weekly for accurate and up to date reporting.

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