Relou RH

Customer Support

• Serve and build relationships with clients, ensuring strategic alignment and value generation
• Monitor schedules, deliverables, jobs and project performance
• Manage requests with media, inbound, content, and design teams
• Participate in strategic and operational meetings with clients
• Anticipate risks, resolve issues and propose solutions autonomously
• Act as the bridge between briefing, planning and execution
• Ensure compliance with SLAs and contracted outcomes
• Maintain project health and client satisfaction

Customer Success Analyst – Mid-Level

Sales Development Rep

• Active prospecting and advanced lead qualification (outbound and inbound)
• Leading strategic conversations with decision-makers
• Conducting in-depth diagnostics of prospects' needs and pain points
• Scheduling highly qualified meetings for the sales team
• Building and optimizing cadences, scripts, and outreach approaches
• Efficient management of CRM, data, and conversion metrics
• Generating insights and recommendations to improve the funnel
• Training, supporting, and mentoring more junior SDRs when needed
• Increasing the predictability and quality of the sales pipeline

Mid-Level SDR – Social Seller

Recruitment

• Careful screening of resumes according to the defined profile
• Active sourcing of candidates (LinkedIn and other sources)
• Mapping and identification of suitable talent
• Organization of the candidate pipeline and status tracking
• Updating systems, spreadsheets, and process records
• Direct support to recruiters responsible for interviews
• Adherence to deadlines and standards defined by Relou

HR Intern – Recruitment and Selection

Social Media Manager

• Plan and structure content calendars aligned with each client's objectives
• Write captions, copy, and strategic scripts for posts and videos
• Conduct market, audience, and competitor research
• Collaborate with the design team to ensure visual and strategic coherence
• Schedule and publish content on social media platforms
• Maintain active communication with clients (alignments, approvals, and revisions)
• Monitor metrics, analyze results, and produce regular reports

Social Media

Inside Sales

• Handle leads and prospective clients with a consultative approach
• Qualify leads to understand their profile and purchase intent
• Present and sell health insurance plans aligned with the client's needs
• Overcome objections and drive negotiations to closing
• Keep the CRM updated with all interactions
• Conduct active prospecting using the existing customer base
• Coordinate the onboarding process with carriers, ensuring efficiency and successful handling of documentation

Health Insurance Broker – Inside Sales

Analyst

• Plan, implement, and optimize marketing and sales funnels to generate demand through paid media (Google Ads, Meta Ads, etc.);
• Create and optimize creatives and copy for high performance;
• Run A/B tests and recommend continuous improvements;
• Build and maintain dashboards in Looker Studio;
• Configure and analyze metrics in Google Analytics and Google Tag Manager (server-side/CAPI);
• Perform diagnostics, monitor performance, and propose data-driven action plans;
• Report campaign results and progress in project management platforms;
• Understand clients' businesses to align strategies with real needs.

Performance Analyst, Mid-level

Lead Generation

• Thorough screening of resumes according to the defined profile
• Active candidate sourcing (LinkedIn and other channels)
• Mapping and identification of suitable talent
• Organization of the candidate pipeline and status tracking
• Updating systems, spreadsheets, and process records
• Direct support to the recruiters responsible for interviews
• Meeting deadlines and standards defined by Relou

Junior Recruiter – Screening, Sourcing

• Alinhamento de perfil e entendimento da vaga
• Triagem criteriosa de currículos
• Hunting ativo (LinkedIn e outras fontes)
• Condução de entrevistas por competências
• Avaliação de fit cultural e comportamental
• Organização de pipeline e registros do processo
• Entrega de shortlist qualificada, dentro do prazo

Recrutador(a) Freelancer

• Create and manage automations between ad traffic, CRM, marketing, and sales
• Develop lead capture, distribution, and follow-up flows
• Implement and maintain tracking (GTM, GA4, and pixels)
• Ensure consistency between media, CRM, and sales data
• Build dashboards in Looker Studio / Power BI
• Document and standardize automation and data structures

Automation & Data Analyst

Content Marketing Manager

• Support the planning and execution of content strategies
• Create and maintain editorial calendars and production schedules
• Produce content aligned with brands' tone of voice and positioning
• Schedule, monitor, and engage on social media (Instagram, LinkedIn, Facebook, and similar platforms)
• Track engagement, performance, and opportunities for improvement
• Write copy for different formats and channels
• Support approval workflows, deadlines, and influencer relationships
• Collect basic performance data and support reporting

Content Analyst

People Operations

• Lead onboarding processes, internal communications (endomarketing) and employee engagement initiatives.
• Support leadership on matters related to climate, culture, feedback and people development.
• Operate People Ops systems and routines (task tracking, Conexa Saúde, records and internal processes).
• Design and monitor learning tracks, employee engagement/climate indicators and well-being initiatives.
• Lead recruitment and selection processes, especially for roles related to marketing, digital and technology.