Relou RH

Customer Success Manager

• Conduct strategic onboarding for new clients**• Ensure clarity on goals, expectations, and deliverables**• Monitor client journey and performance**• Hold alignment meetings and follow-up calls**• Identify expansion and renewal opportunities**• Anticipate risks and act proactively to retain clients**• Build a consultative and trust-based relationship**• Maintain CRM with accuracy and keep the pipeline organized**• Generate reports and performance analyses for the portfolio**• Act as an active bridge between the client and internal teams

Customer Success

Sales Development Rep

• Prospect and qualify leads generated by inbound marketing strategies.
• Conduct initial contacts, understanding the needs and challenges of prospective clients.
• Prepare the ground so Closers can advance negotiations and convert opportunities into sales.

Customer Success

SDR – Marketing Agency