Customer Success
Relou RH
contract
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Conduct strategic onboarding for new clients**
- Ensure clarity on goals, expectations, and deliverables**
- Monitor client journey and performance**
- Hold alignment meetings and follow-up calls**
- Identify expansion and renewal opportunities**
- Anticipate risks and act proactively to retain clients**
- Build a consultative and trust-based relationship**
- Maintain CRM with accuracy and keep the pipeline organized**
- Generate reports and performance analyses for the portfolio**
- Act as an active bridge between the client and internal teams
Requirements
- Clear communication and consultative approach**
- Strong relationship skills and active listening**
- Organization and strategic vision**
- Analytical mindset and results-oriented**
- Ability to lead meetings with confidence**
- Discipline to follow processes and routines**
- Basic knowledge of CRM and digital tools**
- Growth mindset and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicationconsultative approachstrong relationship skillsactive listeningorganizationstrategic visionanalytical mindsetresults-orientedability to lead meetingsdiscipline