Relou RH

Customer Success Analyst – Mid-Level

Relou RH

contract

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Serve and build relationships with clients, ensuring strategic alignment and value generation
  • Monitor schedules, deliverables, jobs and project performance
  • Manage requests with media, inbound, content, and design teams
  • Participate in strategic and operational meetings with clients
  • Anticipate risks, resolve issues and propose solutions autonomously
  • Act as the bridge between briefing, planning and execution
  • Ensure compliance with SLAs and contracted outcomes
  • Maintain project health and client satisfaction

Requirements

  • Previous experience in agency account management or marketing teams
  • Knowledge of digital marketing, funnels, inbound, media and performance marketing
  • Strong organizational skills, ability to prioritize and strategic mindset
  • Excellent verbal and written communication
  • Experience with tools such as RD Station, HubSpot or similar platforms
  • Resourceful, committed, and with a strong sense of ownership
Benefits
  • Transportation allowance
  • Internal training academy offering courses in marketing, account management, performance and leadership
  • Access to RD University
  • Stipend for home office equipment and accessories
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital marketinginbound marketingperformance marketingproject management
Soft Skills
organizational skillsstrategic mindsetverbal communicationwritten communicationresourcefulnesscommitmentownership