Relocity, Inc.

Sales

• Perform all sales, prospecting and account management activities related to business development initiatives to corporate clients that are a match for Relocity’s offerings.
• Manage, lead and strategize the complete sales cycle from discovery calls all the way through contract discussions and launch of development efforts internally.
• Build and maintain an active pipeline of prospective business through networking, emails, cold-calling, trade-show participation, and industry relationships.
• Engage Global Mobility and Human Resources leaders, along with other key decision makers, to understand their needs and challenges and collaboratively develop and present appropriate solutions.
• Successfully present Relocity services and capabilities to prospective clients via solutions-oriented presentations.
• Quickly follow up and qualify all incoming leads for the organization and continuously prospect new accounts to secure new business opportunities in target market criteria.
• Coordinate company resources, lead strategy and key messaging in the completion of responses to RFI/RFPs for target market accounts.
• With assistance from appropriate resources internally, build sales presentations for use with target accounts.
• Consistently re-visit existing customers to reinforce value of solutions being used and introduce new purchase opportunities.
• Provide ongoing customer feedback to the internal departments and leaders to improve solutions offerings.
• Work closely with internal departments during implementation to ensure the client’s needs are met and ensure a successful implementation.
• Attend and participate in industry events, thought leadership opportunities and conventions to increase visibility of Relocity.
• Some business travel is a requirement.
• Enter account, contact, opportunity and all business relevant information in our CRM system, and always keep the provided information up-to-date.
• Regularly attend opportunity reviews and provide reliable information about your future business funnel.

Director of Sales – Corporate Global Mobility & Relocation Solutions

Implementation Specialist

• Own the end-to-end client journey—from onboarding and implementation through account management, renewal, and expansion.
• Ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction.
• Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope.
• Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success.
• Develop and execute engagement strategies to achieve 80–90%+ active usage rates.
• Proactively monitor accounts to identify risks and provide strategic recommendations to clients.
• Own assigned client accounts and serve as the primary point of contact for enterprise clients.
• Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management.
• Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually.
• Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5.
• Advocate for client needs internally, collaborating with Product, Engineering, and Support teams.
• Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience.
• Maintain dashboards and reports to track essential metrics such as Net Revenue Retention (NRR) and CSAT.

Director of Sales – Corporate Global Mobility & Relocation Solutions

Customer Success Manager – Implementation, SaaS Enterprise