Relocity, Inc.

Sales

• Perform all sales, prospecting, and account management activities related to business development initiatives with corporate clients aligned to Relocity’s offerings
• Engage Global Mobility, HR, and Talent leaders to understand their challenges and position relevant solutions
• Manage and lead the full sales cycle from discovery through contract execution and internal launch coordination
• Build and maintain an active, targeted pipeline through networking, outreach, industry relationships, and events
• Lead intentional, consultative sales conversations, focused on diagnosing needs and aligning tailored solutions
• Present Relocity’s integrated services and technology platform through tailored, solution-oriented conversations
• Qualify and progress inbound opportunities while proactively sourcing new accounts within defined territory criteria
• Leverage existing supplier, DSP, partners and vendor networks to support lead generation and accelerate market access
• Coordinate internal resources and messaging in support of RFI/RFP responses and strategic opportunities
• Develop customized presentations aligned to client-specific needs and operational challenges
• Re-engage existing clients to reinforce value and identify expansion opportunities
• Provide ongoing market and customer feedback to internal stakeholders to inform product and service evolution
• Partner closely with internal teams during implementation to ensure alignment and successful delivery
• Represent Relocity at industry events, mobility networks, and thought leadership opportunities
• Maintain accurate CRM data, pipeline visibility, and forecasting discipline
• Participate in pipeline reviews and provide clear visibility into business performance and projections

Director of Sales – Corporate Global Mobility, Relocation Solutions

Customer Success Manager

• Lead a small, high-impact team while defining and operationalizing a more structured and scalable Customer Success & Implementations function
• Drive client engagement, retention, and satisfaction across a diverse portfolio
• Lead complex, customized implementations, ensuring alignment on scope, timelines, and outcomes
• Partner with Product and Engineering to translate client needs into solutions
• Own high-profile or complex accounts during critical phases or escalations
• Align closely with Sales, Product, Engineering, and Operations
• Identify bottlenecks, improve efficiency, and set clear expectations

Director, Customer Success – Implementation

Implementation Specialist

• Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope.
• Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success.
• Develop and execute engagement strategies to achieve 80–90%+ active usage rates and customer health scores above target benchmarks.
• Proactively monitor accounts to identify risks and provide strategic recommendations to clients.
• Own assigned client accounts and serve as the primary point of contact for enterprise clients.
• Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management.
• Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually.
• Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations.
• Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5.
• Advocate for client needs internally, collaborating with Product, Engineering, and Support teams.
• Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience.
• Maintain dashboards and reports to track Net Revenue Retention (NRR), Gross Renewal Rate, Time-to-Value (TTV), Implementation Completion Rate, Customer Health Score, CSAT and NPS, Adoption/Usage Rates, Issue Resolution Time.
• Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth.

Director of Sales – Corporate Global Mobility, Relocation Solutions

Director, Customer Success – Implementation

Customer Success & Implementation Manager – SaaS Enterprise