Product Support Specialist

Relocity, Inc.

. Serve as the first line of support for Relocity's platform .

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first line of support for Relocity's platform
Help internal teams, clients, and partners troubleshoot issues
Manage incoming support requests and coordinate across teams
Ensure timely and thoughtful resolutions to customer inquiries
Develop understanding of Relocity's web and mobile applications
Document findings and escalate issues when necessary
Maintain accurate ticket categorization and documentation
Identify recurring issues and opportunities for improvement

Requirements

What you’ll need

3+ years of experience in technical product support, SaaS support, customer support, customer success, or a related customer-facing role
Experience supporting software products, web applications, or mobile applications
Exceptional written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities while maintaining a high level of quality and responsiveness
Demonstrated problem-solving and critical thinking skills
Experience investigating issues, troubleshooting customer concerns, and communicating solutions clearly
Ability to work independently while collaborating effectively across teams
Comfort learning new technologies, systems, and workflows
Familiarity with ticketing platforms such as Intercom, Zendesk, Jira, or similar tools

Benefits

Comp & perks

Competitive salary
Paid Time Off
Health, Dental, Vision, LTD Insurance
401k
Remote workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical product supportSaaS supportcustomer supportcustomer successtroubleshootinginvestigating issuesproblem-solvingcritical thinkingweb applicationsmobile applications

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailtime managementresponsivenesscollaborationindependenceadaptabilitycustomer service