Junior Customer Support Agent – German Speaking
Reliato Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Malta
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Job Level
About the role
- Helping internal and external customers
- Contacting other departments when there is an issue to be solved
- Keeping customer request queues as low as possible
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
- Handling customer request queues assigned accordingly to workload
- Having a high knowledge of products offered by the company
- Attending team meetings and activities
- Escalating Technical Issues
- Adhering to the Emergency Procedure;
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- strong communication skills
- knowledge of Internet related software
- Fluency in German both written and spoken
- Ability to work on shift basis, rotating around 7 days per week.
Benefits
- Comprehensive Health Insurance — so you’re fully looked after.
- Hybrid Working Model — flexibility to work from home and in the office.
- Work From Anywhere — enjoy the freedom to work overseas for part of the year.
- Gym Allowance — because your wellbeing matters.
- Fresh Fruit Mondays — start the week healthy and energised.
- Regular Team Events — fun socials, celebrations, and unforgettable moments.
- Work Anniversary Cake — because milestones deserve to be celebrated.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer researchbet calculationshandling customer requeststechnical issue escalation
Soft Skills
strong communication skills
Certifications
high school diplomapost-secondary school diploma