ReliaQuest

Business Development Rep

• Research accounts, identify key players, and generate interest by leveraging the knowledge of the Cyber Security industry and ReliaQuest’s platform, GreyMatter.
• Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails within a given geographic market.
• Understand customer needs and requirements and communicate product features/benefits clearly, consistently, and with integrity.
• Enter applicable data into CRM database in a timely manner to actively track, analyze, and report against opportunities.
• Establish a ranking for each prospect in our database to represent the value they serve to the organization.
• Maintain and expand your book of business through creative outreach strategies.
• Route qualified opportunities to the appropriate sales executives with urgency for further development and closure.
• Assist with pre-event confirmations and post-event follow up in order to keep prospects engaged.
• Follow-Up on Requests for Information (RFI) and be able to educate prospects and partners on our value and their return on investment.
• Team with channel partners to build pipeline and work to plan, implement, and lead the new business sales expansion.
• Ensure a culture of accountability, adaptability, helpfulness, and focus to better support our customers, partners, and fellow team members.

Business Development Representative

IT Support

• Provide a smooth and seamless technology experience for new employees in onboarding.
• Function as the first line of support for requests and issues from internal employees.
• Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets
• Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups
• Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues
• Install, modify, and repair computer hardware and software.
• Assist and educate customers through the problem-solving process.
• Follow up with customers to ensure issues have been resolved.
• Maintain accurate asset and peripheral inventory.
• Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments
• Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings
• Assist with device management in a primarily macOS environment
• Contribute technical writing to a rapidly growing and changing knowledge base
• Identify and develop ongoing infrastructure projects to improve workflow and process management

IT Engineer – Associate

Accounts Receivable

• Prepare customer invoices, statements and payment reminders
• Assist with customer collections and prioritize collection efforts
• Record payments received
• Monitor and reconcile customer accounts to ensure accuracy and prompt payment
• Work closely with internal stakeholders and customers to ensure timely payments
• Perform monthly close tasks
• Prepare financial information for management
• Assist in preparing documentation for the annual financial audits
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable

Business Development Representative

IT Engineer – Associate

Accounts Receivable Specialist