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Operations Specialist
ReliaQuestOperations Support Specialist responsible for fostering high-quality office experiences at ReliaQuest. Collaborating with teams to ensure operational efficiency and customer satisfaction in fast-paced setting.
About the role
Key responsibilities & impact- Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates.
- Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support.
- Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members.
- Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements.
- Support campus recruiting on site and in operating center events.
- Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities.
- Maintain relationships with community partners and schedule teammates for events.
- Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives.
- Provide additional administrative support across departments, including calendar management and meeting coordination.
- Book travel for new hires and customers.
- Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide.
- Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness.
- Coordinate travel arrangements including large company events.
- Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution.
- Order supplies, stock supplies and manage inventory.
- Maintain office cleanliness and repairs.
- Publish and maintain global digital signage across operating centers.
Requirements
What you’ll need- Bachelor’s Degree required; professional experience in a similar setting preferred.
- Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations.
- Strong verbal and written communication skills, adept at juggling multiple tasks and priorities.
- Proficiency in Microsoft Word, Excel, and Outlook along with the ability to adapt to new technologies.
Benefits
Comp & perks- Generous Paid Time Off plan
- Competitive compensation plans
- Tuition and certification reimbursement
- Employer supplemented medical, dental, and vision coverage
- In-depth technical and leadership training to assist with career advancement
- Additional mental and physical wellness benefits
- Free lunch on Fridays!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
calendar managementmeeting coordinationtravel arrangementsoffice space planninginventory management
Soft Skills
communication skillsorganizational skillscustomer serviceattention to detailability to multitask
Certifications
Bachelor’s Degree