Reliance eHealth Collaborative

Account Manager

• Build and sustain strong, collaborative relationships with our participating hospital, health plan, and health center partners.
• Support participation agreement updates and in collaboration with the Reliance team identify opportunities to expand support services.
• Guide new partners through participation process, ensuring a smooth and successful start as you hand them off to technical teams.
• Act as a trusted advisor, helping partners understand and fully utilize Reliance’s infrastructure and connectivity services.
• Drives revenue-generating activities, including contract renewals, service expansions, and new account onboarding to meet individual revenue and participation goals, which support organizational revenue and participation goals.
• Conducts discovery and needs assessments with hospital and payer partners to identify opportunities for adoption and establishment of success criteria for use of Reliance services.
• Leads implementation coordination for assigned accounts, ensuring timely integration of HIE services into clinical and operational workflows.
• Maintains regular communication and reporting with stakeholders to monitor satisfaction, utilization, and ROI.
• Prepares and delivers presentations, demonstrations, and business reviews to executive and clinical leadership teams.
• Tracks adoption metrics, account health indicators, and provides leadership with accurate pipeline and revenue forecasts.
• Represents Reliance at industry events, community engagements, and participating partner meetings, with a focus on business development and account growth.