Account Manager
Reliance eHealth Collaborative
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon, Washington • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Build and sustain strong, collaborative relationships with our participating hospital, health plan, and health center partners.
- Support participation agreement updates and in collaboration with the Reliance team identify opportunities to expand support services.
- Guide new partners through participation process, ensuring a smooth and successful start as you hand them off to technical teams.
- Act as a trusted advisor, helping partners understand and fully utilize Reliance’s infrastructure and connectivity services.
- Drives revenue-generating activities, including contract renewals, service expansions, and new account onboarding to meet individual revenue and participation goals, which support organizational revenue and participation goals.
- Conducts discovery and needs assessments with hospital and payer partners to identify opportunities for adoption and establishment of success criteria for use of Reliance services.
- Leads implementation coordination for assigned accounts, ensuring timely integration of HIE services into clinical and operational workflows.
- Maintains regular communication and reporting with stakeholders to monitor satisfaction, utilization, and ROI.
- Prepares and delivers presentations, demonstrations, and business reviews to executive and clinical leadership teams.
- Tracks adoption metrics, account health indicators, and provides leadership with accurate pipeline and revenue forecasts.
- Represents Reliance at industry events, community engagements, and participating partner meetings, with a focus on business development and account growth.
Requirements
- One to three years of related experience.
- A high school diploma or GED is required for this role.
- Exceptional customer service skills and ability to work independently.
- Must possess excellent verbal and written communications skills.
- Ability to multi-task and work in a fast-paced team environment.
- Must be detail-oriented and set high standards for accuracy.
- Must have demonstrated experience with Microsoft Office Suite.
- Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills required.
- Ability to maintain strict confidentiality of all company information.
Benefits
- Reliance eHealth pays 100% of employee-only healthcare premiums
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceverbal communicationwritten communicationmulti-taskingdetail-orientedorganizational skillsanalytical skillsdecision-makingproblem-solvinginterpersonal skills
Certifications
high school diplomaGED