Relevance AI

Revenue Operations

• Own and optimise our GTM tech stack - HubSpot, Outreach, Apollo, quoting tools, and Relevance AI agents - ensuring every system is well-governed, well-integrated, and delivering measurable ROI
• Build reliable revenue reporting and dashboards that give our leadership team and investors a clear, accurate picture of business performance
• Design and improve lead management, pipeline hygiene, forecasting, and territory processes that scale with the business
• Manage and develop our AI agent infrastructure across the GTM function, working alongside our team to automate manual work and drive productivity
• Partner with Sales, Marketing, CS, and Finance leaders to scope problems, present clear options, and see solutions through to completion - not just the first implementation, but the ongoing iteration

Revenue Operations Lead

Customer Success Manager

• Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
• Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
• Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
• Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
• Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.
• Contribute to core post-sales outcomes, with success measured primarily through NRR/NDR performance.