Relevance AI

Customer Success Manager

• Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
• Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
• Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
• Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
• Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.
• Contribute to core post-sales outcomes, with success measured primarily through NRR/NDR performance.

Full-stack Engineer

• Lead the design and implementation of complex, production-grade systems that underpin our platform at scale.
• Provide architectural guidance and cross-team technical leadership, ensuring consistency, reliability, and long-term maintainability.
• Own significant platform surface areas end-to-end — from system design through to deployment, observability, and iteration.
• Partner with product, go-to-market, and engineering leadership to translate customer and business requirements into clear technical strategies.
• Mentor and level-up engineers within and beyond your immediate team, fostering a culture of technical excellence and ownership.
• Shape engineering standards, processes, and best practices as we scale across the organisation.

Staff Software Engineer

• Design, build, and operate scalable, production-grade back-end systems at the core of our platform.
• Own mission-critical services from ideation through to deployment and long-term maintenance.
• Push the boundaries of applied AI by enabling new agent capabilities, workflows, and system behaviours.
• Shape engineering standards, architecture, and processes as we grow.
• Mentor and support engineers across the team, raising the bar for technical quality and ownership.
• Collaborate closely with product, design, and leadership to align technical direction with business outcomes.

Customer Success Manager

Staff Software Engineer

Senior Software Engineer