Communications Business Partner – Associate Director
Grant Thornton (US)
Senior External Communications Specialist
Relativity
full-time
Posted on:
Location Type: Hybrid
Location: Idaho, Illinois, Kansas, Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $128,000 per year
Job Level
Senior
About the role
- Draft, refine, and disseminate customer-facing communications including newsletters, direct emails, decks, and more.
- Manage the external communications calendar, aligning deliverables with product release cycles and operational milestones.
- Act as a strategic partner to Product Marketing, Product Management, Product Support, and Customer Success to ensure messaging accuracy and timing.
- Serve as the communications liaison for external stakeholders, translating complex or technical changes into benefits-first, customer-ready language.
- Monitor and iterate on communication processes—review workflows, approval paths, and delivery channels.
- Measure engagement (e.g., open rates, community feedback), analyze effectiveness, and iterate for continuous improvement.
- Collaborate with the broader GTM Enablement and Communications team to support the full readiness process , contributing to cross-functional initiatives beyond communications to ensure customers and partners are consistently prepared for product and operational changes.
Requirements
- 5 + years of experience in communications, content strategy, product marketing, or a related function at a SaaS company.
- Outstanding writing and editing skills, with a knack for framing complex topics in clear, customer-centered language.
- Strong program or project management capabilities; adept at juggling timelines, input from multiple partners, and shifting priorities.
- Familiarity with collaboration and communications tools (e.g., Asana, Salesforce, Confluence, Marketo) and comfort leveraging emerging technologies such as Copilot or other AI-driven tools to enhance productivity and content quality.
- Demonstrated ability to collaborate across internal teams and operate with minimal supervision.
- Customer-first mindset: proactive, detail-oriented, and capable of anticipating needs and questions.
Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content strategyproduct marketingcommunicationswritingeditingproject managementcustomer engagement analysisworkflow reviewapproval process managementcross-functional collaboration
Soft skills
customer-first mindsetdetail-orientedproactivecollaborationcommunicationadaptabilitystrategic thinkingproblem-solvingtime managementindependence
