Provide technical support aligned with specific product vertical
Diagnose, troubleshoot, repair and debug complex software and/or networked systems
Create, resolve, and maintain tickets

Requirements

Customer support experience
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLtroubleshootingdiagnosingrepairingdebuggingsoftware systemsnetworked systems

Soft Skills

customer supportcommunicationproblem-solvingleadership