Team Lead, Technical Support
RelAix Networks GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Aachen • Germany
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Job Level
About the role
- Lead and develop our technical support team
- Work in 1st and 2nd level support and handle incidents and service requests (by phone or email)
- Handle and prioritize order management for business and private customers
- Administer and advise customers on virtual telephone systems
- Process presales inquiries and provide consulting in collaboration with our sales team
- Develop solutions for customers' complex issues
Requirements
- Experience in leading and developing a team
- Technical knowledge of networking, VoIP/SIP, cloud telephony, and fiber optics (LWL)
- Some project management experience is a plus
- You are business-fluent in German; good English skills are an advantage
- Confident demeanor and a service-oriented approach to customer consulting
- Attention to detail, strong willingness to learn, initiative, a sense of responsibility, and team spirit
- Systematic problem-solving skills
Benefits
- A close-knit team that is passionate about the company
- Option for remote/home office
- Varied and exciting tasks
- Job-related training to develop your potential
- Modern, new office building
- Flat organizational structure
- Supportive and appreciative working environment
- Bike leasing (JobRad)
- Option for a company car
- Urban Sports membership
- Deutschlandticket (subsidized national public transport pass)
- Company mobile phone
- Reimbursement for private internet connection
- Employee social events with shared meals and company updates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networkingVoIPSIPcloud telephonyfiber opticsproject management
Soft Skills
leadershipteam developmentcustomer consultingattention to detailwillingness to learninitiativesense of responsibilityteam spiritsystematic problem-solving