RelAix Networks GmbH

Support Engineer

• Lead and develop our technical support team
• Work in 1st and 2nd level support and handle incidents and service requests (by phone or email)
• Handle and prioritize order management for business and private customers
• Administer and advise customers on virtual telephone systems
• Process presales inquiries and provide consulting in collaboration with our sales team
• Develop solutions for customers' complex issues

Team Lead, Technical Support

Administration

• Design, operation and further development of our Ceph clusters
• Administration and further development of our Linux-based infrastructure and networking
• Documentation, automation and continuous improvement of existing systems
• Participation in operational support, on-call duty and data center activities after thorough onboarding

Team Lead, Technical Support

System Administrator – Ceph Infrastructure